If your order has not been dispatched yet, you can cancel or amend your order. As there is a very small window of time to make updates before our warehouse team process your order, please contact us as soon as possible.

If your order has not been dispatched, you can amend your address. As there is a very small window of time to make updates before our warehouse team process your order, please contact us as soon as possible. Please note, new customers are unable to change their details on their first order for fraud prevention reasons.

We currently offer free standard shipping on all orders over £39.

Once your order has been shipped, you will receive a confirmation email to the e-mail address provided at purchase. If you have an online account, you can check the status of your orders anytime, visit the Order History page. This is the easiest and fastest way to get the most current information regarding your orders. Please contact us anytime for help with an order.

A tracking number will be emailed to you once your order is despatched. The tracking number allows you to see where your package is and when it will arrive. Pallet deliveries do not come with tracking information.

Our delivery options are fully tracked. If you have not received your order within the times stated and you have noticed unusual activity on your tracking number, please contact us for more help.

Please check our returns page for all information regarding returning, or cancelling an order.

Please contact us with all the information you have. We will resolve your query as quickly as possible. We will arrange for a return at our expense and provide a replacement or refund

Please contact us with your order number and tracking details to hand. Be sure to check with your neighbours and/or post office for more information before reporting any issues to us.